Excellent resources for your online experience

How To Get Help

Knowledge Books 

Knowledge Books are a support resource for faculty, students and campus administrators. The books contain a variety of links and tutorials which explain products, processes and information needed by staff members, faculty, administrators and students. Consider them to be your TN eCampus version of Wikipedia!


Technical Problems -- Help Desk

Our 24/7/365 Help Desk is available to all TN eCampus students for assistance with technical  course issues including errors loading a document, pages not loading or login failures. Students  can call, email or chat with a Help Desk agent from the course home page or from the learning management system login page at gotoclass.tnecampus.org


All Other Problems -- HelpSpot Ticketing System  

HelpSpot is a ticketing system where staff, faculty, administration and students go to request help for a variety of issues. HelpSpot tickets should be created when there is a request to change a password, D2L support or any additional requests for help. 

To submit a ticket:

If you submit a ticket through the link, any person whose email address is placed in the “TO”, “CC”, or “BCC” fields will receive all communication associated with the Help Ticket.


Texting Service

Every semester, newly-enrolled students with valid phone numbers in their campus Banner system are automatically signed up for TN eCampus’ free texting service. This texting service notifies TN eCampus students about important deadlines throughout the semester like completing attendance reports through the Student Participation Survey, dates for mid-term and final exams, and any course or system-specific problems. 

Through the texting service, students have direct contact with a Student Success staff member to ask questions or discuss issues. The Student Success team also periodically reaches out to “check-in” on students to see if help is needed.  

Students can text the Student Success team anytime at 615-933-2443