All Other Problems – HelpSpot Ticketing System
HelpSpot is a ticketing system for students, faculty, staff and administrators to request help with various other issues not covered by the D2L Help Desk. HelpSpot tickets should be created when there is a request to change a password, if there are issues with proctoring or other student services, etc. TN eCampus staff members answer these tickets during normal business hours. Responses may not be immediate, but we answer as soon as possible!
To submit a ticket:
- Visit the HelpSpot Link OR
- Email tnecampus@helpspot.com
If you submit a ticket through the link, any person whose email address is placed in the “TO”, “CC”, or “BCC” fields will receive all communication associated with the request.
